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Help us shape the future of local government where you live. The government has asked all local authorities in the Surrey and Sussex areas to produce proposals for reorganisation. You can find out more information on our devolution and local government reorganisation page. To help us do this we want to find out which…

We are committed to ensuring that all members of our community feel safe, respected, and valued.Our hate crime policy outlines our approach to tackling hate incidents and hate crimes. It defines them and sets out procedures for reporting, investigating, and supporting victims.We recognise incidents based on prejudice,…

We will treat our customers with fairness and respect according to their needs and preferences.Our draft customer care standards set out ways we can do this and we need you to give us your views on them.The survey questions include text from the policy so there is no need to read the full draft standards before taking…

Â鶹´«Ã½ Homes wants to ensure that our homes are structurally sound, warm and weather tight, and that fixtures, fittings and services such as plumbing, heating and electrical installations are fully operational.This draft repairs and maintenance policy applies to all council housing, hostel accommodation and communal…

Â鶹´«Ã½ Homes, as the landlord service of Â鶹´«Ã½ Borough Council, is a proud provider of social housing, leasehold services, and low-cost home ownership.We are determined to develop and improve our services within the aspirations, wishes and expectations of our residents.Our vision to create ‘happy customers and…

On 11 November 2024, our Licensing Committee agreed the proposed new animal welfare policy be released for consultation.The purpose of the consultation is to provide an opportunity for stakeholders, licence holders and the public to comment on the introduction of an animal welfare licensing policy for Â鶹´«Ã½.The…

Following the recent adoption of the Â鶹´«Ã½ borough Local Plan 2023 to 2040, we are reviewing our local list of planning requirements. This sets out the documents which need to be included with applications for planning permission and related approvals and consents within the borough.A draft local list of validation…

We want to hear from as many people as possible about the future of culture in Â鶹´«Ã½. From residents and visitors who attend or participate in cultural activity (or not), to the views of artists, creative professionals, employees of cultural organisations and anyone interested in helping shape the future of culture…

Â鶹´«Ã½ Borough Council is facing significant financial challenges. Over the years we have sought to protect the services we provide by becoming ever more efficient and generating new sources of income, and so we have maintained services, or service levels that other councils reduced some time ago. This is now under…

Our draft homelessness and rough sleeping strategy 2025 to 2029 has identified four priorities for shaping the delivery of homelessness services over the coming five years:Priority 1 – Prevention and early interventionPriority 2 – Maximising the supply of suitable accommodationPriority 3 – Tackling rough sleeping and…